Privacy Policy
At Nana Quilt, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website and services.
On this page
Information We Collect
- Full name, email address, shipping address, and phone number.
- Payment and billing information.
- Technical data such as IP address, browser type, and device details.
Purpose of Using Information
- To process and deliver your orders.
- To manage accounts and provide customer support.
- To send order confirmations and updates.
- To improve our website and personalize your experience.
- To send occasional marketing emails, only when you have given consent.
Scope of Data Sharing
We never sell personal information.
Data may only be shared with trusted partners (e.g., payment providers, shipping carriers) as necessary to complete your order.
All partners are required to handle data securely and confidentially.
Data Retention
Personal information is stored until you request deletion, or as long as necessary to fulfill legal and transactional obligations.
Information Security
Our website uses SSL encryption and industry-standard security measures to protect your data.
Payment information is processed through secure third-party payment providers. Nana Quilt does not store customer card details.
Although no online system is 100% secure, we make every effort to prevent unauthorized access or misuse.
Customer Rights
You may review, update, or request deletion of your personal data at any time by contacting us.
You may also unsubscribe from marketing emails through the "Unsubscribe" link in any email.
Before placing an order or making a payment, you will have the opportunity to review, edit, and confirm your transaction details.
Complaints and Resolution
Any complaints regarding the misuse or unauthorized use of personal information may be submitted to us by email. We are committed to responding and resolving complaints within 7–15 business days.
Data Controller
Nana Quilt
Address: Tan Thanh, Lang Son, Vietnam
Email: support@nanaquiltshop.com
Policy Updates
This Privacy Policy may be updated from time to time. Continued use of our website constitutes acceptance of such updates.