Refund Policy
At Nana Quilt, we stand by the quality of our products and want you to be completely satisfied with your purchase. If something isn't right, we're here to make it right. Please review our refund policy below.
On this page
Refund Request Window
Refunds or returns must be requested within 14 days from the date of delivery. After that period, refunds may not be processed.
How to Request a Refund
Please email us at support@nanaquiltshop.com within 48 hours of delivery if you receive a damaged, defective, or incorrect product. Provide:
- Your full name and order number
- Reason for the refund request
- Photos of the product and packaging (if applicable)
We will review and respond within 2–3 business days.
Return Conditions
Refunds or exchanges are only accepted if the product is:
- Unused and in original condition
- Complete with all original tags, labels, and packaging
Customers are responsible for return shipping costs, except when the item is defective, damaged during shipping, or incorrect due to our error.
Refund Method
Refunds will be processed to the original payment method within 7–14 business days after we receive and inspect the returned product.
Exchanges
Customers may request to exchange for another product (subject to availability) or a refund.
Contact Us
If you have any questions about refunds, please contact us at support@nanaquiltshop.com. We're always happy to help!