Shipping Policy – Nana Quilt
At Nana Quilt, we strive to ship orders quickly, carefully, and reliably. Please review the details below to understand how we handle shipping and delivery.
On this page
Processing Time
All quilting pattern orders are processed within 2–5 business days after payment is confirmed.
Custom-made products or orders placed during peak seasons (e.g. sale campaigns) may require extra time.
Shipping Method & Partners
We use Standard Tracked Shipping for all destinations.
Depending on the region, Nana Quilt works with reliable shipping partners, including but not limited to:
USA
USPS, UPS Mail Innovations
UK
Royal Mail
EU countries
DHL eCommerce, PostNL, Deutsche Post
Canada
Canada Post
Australia
Australia Post
New Zealand
New Zealand Post
Estimated Delivery Time (excluding processing)
USA
5–10 business days
UK & EU
7–15 business days
Canada / Australia / New Zealand
7–15 business days
Once shipped, you will receive a tracking number by email to follow your parcel.
Shipping Coverage
We currently ship to USA, UK, EU countries, Canada, Australia, and New Zealand.
Shipping Fee
Flat rate: USD 4.99 per order, regardless of destination.
Weight, size, or quantity does not affect the shipping fee.
Customs & Duties
- International orders may be subject to import duties or local taxes.
- These fees are the responsibility of the recipient and are not included in our product price or shipping fee.
Wrong Address & Delivery Issues
- Customers are responsible for providing the correct shipping address at checkout.
- We are not liable for parcels lost due to incorrect or incomplete addresses.
- If a parcel is returned, the customer may need to pay an additional reshipping fee.
Delivery Delays
- Unexpected delays may occur due to weather, customs, or unforeseen circumstances.
- If your order is delayed more than 15 business days beyond the estimate, you may request a full refund.
Responsibility During Delivery
- Nana Quilt is responsible for handing over your order to the carrier and providing tracking information.
- The carrier is responsible for the parcel and documentation from pickup until it reaches you.